Sonoma Smiles / Sutton Dental Group, Inc. (“Sonoma Smiles,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our office, submitting a form, using our chat widget, requesting an appointment, or communicating with our team.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Appointment request details
  • Messages submitted through website forms or chat widgets
  • Information related to your dental inquiry or service request
  • Communication preferences
  • Any other information you choose to provide

We may also collect limited technical information when you visit our website, such as browser type, device type, IP address, pages visited, date and time of visit, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to your inquiries
  • Contact you regarding appointment requests
  • Schedule, confirm, or update appointments
  • Provide customer support
  • Follow up regarding existing requests
  • Send service-related communications
  • Improve our website and patient experience
  • Maintain internal records
  • Comply with applicable legal, regulatory, or administrative requirements

We use your information for legitimate business, communication, and service-related purposes.

3. SMS/Text Message Communications

If you provide your mobile phone number and opt in to receive text messages from Sonoma Smiles / Sutton Dental Group, Inc., we may send you informational and customer care text messages related to your interaction with our office.

These messages may include:

  • Responses to inquiries
  • Appointment confirmations
  • Appointment reminders
  • Appointment coordination
  • Customer support messages
  • Follow-up communications related to an existing request
  • Service-related updates

Message frequency may vary depending on your interactions with our office.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message.

For assistance, reply HELP or contact our office directly at (707) 585-2555.

Consent to receive SMS messages is not a condition of receiving dental treatment or purchasing any services.

4. No Sharing of Mobile Information for Marketing

Sonoma Smiles / Sutton Dental Group, Inc. does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.

Mobile information will only be used to provide the communications you have requested or agreed to receive from Sonoma Smiles / Sutton Dental Group, Inc.

5. Sharing of Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers who help us operate our website, manage communications, schedule appointments, provide customer support, process administrative requests, or maintain business systems.

These service providers are only permitted to use your information as necessary to provide services on our behalf.

We may also disclose information if required by law, regulation, court order, legal process, or to protect the rights, safety, and security of our patients, team members, or practice.

6. Website Forms and Chat Widget

When you submit information through our website forms or chat widget, the information you provide may be used by our office to respond to your request.

Please do not submit urgent dental emergencies or highly sensitive health information through website forms or chat widgets. If you are experiencing a dental or medical emergency, please call our office directly or seek immediate medical attention.

Submitting a form, using a chat widget, or sending an online message does not create a dentist-patient relationship unless and until you are accepted as a patient by Sonoma Smiles / Sutton Dental Group, Inc.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, understand website performance, and help us improve our services.

Cookies may help us understand which pages are visited, how visitors interact with the website, and how we can improve the user experience.

You may disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain business records, and provide services.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete it.

12. Your Privacy Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to applicable legal and recordkeeping requirements.

You may opt out of SMS communications at any time by replying STOP.

13. HIPAA Notice

This website Privacy Policy applies to information collected through our website and online communications.

Dental and health-related records may be subject to additional privacy protections under applicable healthcare privacy laws. Any protected health information maintained by our office is handled according to applicable legal and professional requirements.

Online forms and chat widgets should not be used for urgent dental emergencies or highly sensitive health information.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update this Privacy Policy, we will revise the effective date at the top of this page. Continued use of our website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Sonoma Smiles / Sutton Dental Group, Inc.
1330 Medical Center Dr #1
Rohnert Park, CA 94928

Phone: (707) 585-2555