Terms and Conditions
Welcome to the website of Sonoma Smiles / Sutton Dental Group, Inc. (“Sonoma Smiles,” “we,” “our,” or “us”).
By accessing or using this website, submitting a form, using our chat widget, requesting an appointment, or communicating with our office, you agree to these Terms and Conditions.
Please read these Terms carefully. If you do not agree, please do not use this website.
1. Website Use
This website is provided for general informational and communication purposes.
You agree to use this website only for lawful purposes and in a way that does not interfere with the website’s operation, security, or availability.
You agree not to:
- Attempt to gain unauthorized access to the website
- Use the website for fraudulent or unlawful purposes
- Interfere with website functionality
- Upload harmful code, spam, or malicious content
- Misrepresent your identity or contact information
2. No Dental or Medical Advice Through Website
The content on this website is for general informational purposes only.
Nothing on this website should be considered dental, medical, diagnostic, or treatment advice.
Only a licensed dental professional who has personally evaluated you can provide diagnosis or treatment recommendations.
If you have a dental emergency, urgent dental concern, or medical emergency, please call our office directly or seek immediate medical assistance.
3. No Dentist-Patient Relationship
Using this website, submitting a form, using the chat widget, or sending a message does not create a dentist-patient relationship.
A dentist-patient relationship is only established after our office accepts you as a patient and provides dental care according to applicable professional standards.
4. Appointment Requests
You may request an appointment through our website, chat widget, phone, or other communication methods.
Submitting an appointment request does not guarantee that an appointment has been scheduled.
An appointment is not confirmed until our office contacts you or otherwise confirms the appointment.
We reserve the right to reschedule, cancel, or decline appointment requests when necessary.
5. Accuracy of Website Information
We make reasonable efforts to provide accurate and up-to-date information on our website.
However, we do not guarantee that all website content is complete, accurate, current, or error-free.
Services, hours, availability, insurance participation, and other information may change without notice.
6. SMS/Text Message Terms
Sonoma Smiles / Sutton Dental Group, Inc. may offer SMS/text message communications for informational and customer care purposes.
By providing your mobile phone number and opting in to receive SMS messages, you agree to receive text messages from Sonoma Smiles / Sutton Dental Group, Inc.
Messages may include:
- Responses to inquiries
- Appointment confirmations
- Appointment reminders
- Appointment coordination
- Customer support messages
- Follow-up messages related to existing requests
- Service-related updates
Message frequency may vary depending on your interactions with our office.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message you receive from us.
For assistance, reply HELP or contact us at (707) 585-2555.
Consent to receive SMS messages is not a condition of receiving dental treatment or purchasing any services.
7. SMS Opt-Out Instructions
You can cancel SMS communications at any time by replying STOP.
After you send STOP, we may send one final confirmation message to confirm that you have been unsubscribed.
After that, you should no longer receive SMS messages from us unless you opt in again.
If you need help, reply HELP or contact our office directly.
8. Mobile Information Privacy
Sonoma Smiles / Sutton Dental Group, Inc. does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.
For more information about how we handle personal information, please review our Privacy Policy.
9. Email, Forms, and Chat Communications
If you contact us by email, website form, phone, chat widget, or SMS, we may respond using the contact information you provide.
Please understand that standard email, text messaging, website forms, and chat communications may not always be fully secure.
Do not submit urgent dental emergencies or highly sensitive health information through website forms or chat widgets unless specifically instructed by our office.
10. Payments, Insurance, and Financing Information
Any information on this website regarding payments, insurance, financing, or treatment costs is provided for general informational purposes only.
Coverage, eligibility, benefits, treatment costs, and out-of-pocket responsibilities vary by patient and insurance plan.
You are responsible for confirming insurance coverage, treatment costs, financing terms, and payment obligations with our office and your insurance provider.
11. Intellectual Property
All content on this website, including text, images, graphics, logos, design elements, icons, videos, and layout, is owned by or licensed to Sonoma Smiles / Sutton Dental Group, Inc. unless otherwise stated.
You may not copy, reproduce, modify, distribute, or use website content for commercial purposes without prior written permission.
12. Third-Party Links
This website may include links to third-party websites or services.
These links are provided for convenience only.
We do not control and are not responsible for third-party websites, content, policies, or practices.
Use of third-party websites is at your own risk.
13. Website Availability
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may update, modify, suspend, or discontinue any part of the website at any time without notice.
14. Limitation of Liability
To the fullest extent permitted by law, Sonoma Smiles / Sutton Dental Group, Inc. is not liable for damages arising from your use of, or inability to use, this website.
This includes but is not limited to direct, indirect, incidental, consequential, special, or punitive damages.
15. Indemnification
You agree to indemnify and hold harmless Sonoma Smiles / Sutton Dental Group, Inc., its dentists, team members, representatives, and service providers from any claims, damages, losses, liabilities, or expenses arising from your misuse of this website or violation of these Terms.
16. Privacy Policy
Your use of this website is also governed by our Privacy Policy.
By using this website, you acknowledge that you have reviewed our Privacy Policy.
17. Changes to These Terms
We may update these Terms and Conditions from time to time.
When updates are made, the effective date at the top of this page will be revised.
Your continued use of the website after changes are posted means you accept the updated Terms.
18. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
19. Contact Information
If you have questions about these Terms and Conditions, please contact us:
Sonoma Smiles / Sutton Dental Group, Inc.
1330 Medical Center Dr #1
Rohnert Park, CA 94928
Phone: (707) 585-2555